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Growth of Medical Billing Software and its Driving Force

Exponential growth is predicted in the medical billing software industry because of the increased reliance on high-tech technology, as per the 2020's Medical Billing Software. report However, compared to the growth in the outsourcing billing market and the revenue cycle management, the pace of increase in the billing software market is relatively slower. 

medical billing software

Here a question arises; what’s the driving force for the growth in medical billing software? Is it the software size or the product design or development? Please read this article to find it out. Here, we will discuss the marketing scenarios for the medical billing market and the prime factors boosting its development. 

Medical Billing Software: Marketing Scenario 

Physicians use the medical billing software for sorting follow-ups, submitting bills, and processing the due payments. Out of the several factors that significantly influence the expansion of the medical billing industry, some are: 

  • Requirements for risk management 
  • Improved expenditure in the healthcare 
  • The upsurge of digitalization in the healthcare industry 
  • Use of information technology

Knowledge of information technology is necessary for digitalized medical platforms as it can assist with risk management and operating billing software. This software carries intricate patient details, including home addresses and bank account details. Thus, an increase in the expenditure to secure this sensitive information will indeed affect market growth. 

Considering the variation in diseases, infections, and chronic illness due to an increment in the population, medical practices need a billing platform that can minimize the chance of error in the medical practice. Medical billing software assists with the patient influx to process the invoices and payments proficiently.

Furthermore, the competency of the medical billing system improves cash flow, which results in market growth. 

Medical Billing Service: Regional Analysis 

Evidently, the medical billing service is apportioned among the following regions:

  • America 
  • Middle East 
  • Africa 
  • Asia Pacific

Presently, the region with the most considerable market growth is America because of the evolution in information technology. However, the second-best region that showed phenomenal market growth is Europe. All thanks to its easy accessibility to research and development funds for transparent billing.

The Asia Pacific is also improving in medical billing because of the rapid surge in infectious diseases. However, up till now, African and Middle Eastern regions are showing the lowest growth rate in the medical billing industry due to the lack of IT expertise. Adding to it, these two regions still have to work on their inadequate medical facilities; introducing digital platforms isn’t something they can accommodate right away. 

Medical Billing Market: The Key Players

We have sorted out a list of the key players that play a substantial role in the growth of the medical billing market:

  • NexTech
  • Insta Health Solutions
  • Meditab Software
  • CollaborateMD
  • PayStand
  • American Medical Software
  • TotalMD

Some of the key players have boosted the growth of the medical billing market by extending their geographical reach through mergers and acquisitions.

Global Medical Billing Market: The Expected Growth Rate:

In context to the Grand View Research, I recorded the size of the global medical billing industry at $9.3 million as of 2019 statistics. Also, it is expected to grow to 12.3% between 2020 and 2027.

Revenue Cycle Management is a solution that comes in handy with the medical billing service. It encompasses crucial and critical components of the healthcare IT industry. 

The systems already available for revenue management in the market are becoming outdated gradually. Maybe it's because of the lack of pros who know how to deal with the latest payment methods and operate the apps for revenue management. Consequently, new technologies are entering the market, which has set the trend of healthcare services towards automated medical billing software. Now healthcare facilities prefer:

  • Large cloud computing services
  • Outsourced RCM services
  • Electronic claims processing options
  • Interoperability

Medical Billing Software: Three Market Risks of 2021

Even though the medical billing software is growing, some factors hinder further expansion in the market. This article has laid insight into the three most eminent risks and how to override them. 

1. Privacy and Security Issues

Some users feel insecure about the levels of security efficiency they get while using medical billing software. Medical billing platform requires delicate patient-relevant information, including bank details, home address, emergency contact data, and all that. 

There is a considerable likelihood of security breach and loss of sensitive data with no private servers, secure cloud computing, and military-grade encryptions. No doubt it's a significant risk to take, but notable medical billing platforms provide an extensive level of cybersecurity to sidestep all privacy concerns. That is why it is essential to have IT services for healthcare that aid in the support and upkeep of healthcare applications and cloud infrastructure.

Suppose a practitioner goes for a high-end billing app. In that case, security concerns will be the least of his worries as reputable medical apps have complex IT systems integrated into them to prevent security breaches.

2. The efficiency of the Billing App


Efficiency is another pivotal factor that affects the growth of the medical billing industry immensely. It wholly depends on how efficiently the app operates. Billing software should have an easy-to-use interface, quick processing speed, and login time. Medical staff is always on a tight schedule, so they don't want to deal with apps that crash all the time as it directly affects the clinical workflow. 

Moreover, practitioners opt for medical billing software to boost their workflow in the first place so, a slow-running app won't do any good to them. Hence, the billing services should work efficiently and effectively to expand the market growth.

That's why advanced medical billing systems offer easy-to-navigate and efficiently running apps to providers. A reputable app always offers a set of quality features to make the billing process rapid yet effortless.

3. Customer Care      

Another worth-mentioning fact that can deliberately cause downfall of the medical billing market is poor customer service. There is no point in using billing software if it does not satisfy customers with its services. So, if there seems to be an error, practitioners should solve it in the first place to avoid any inconvenience. 

Also, the customer service agent has to be available 24/7 to cater to the client's issues immediately. Unfortunately, some medical billing apps don't offer this service, which can prove detrimental. If this is the case, using the billing app will do no good to the practitioner, and he will ultimately shift back to traditional billing methods.

To avoid situations like this, they should purchase high-end medical billing services that offer 24/7 efficient customer service. Furthermore, providers should structure their systems in a way that minimizes the need for app assistance.

Medical Billing Market: The Key Factors

Everything aside, there are two key factors that, in true words, are the driving force behind the exponential growth of the medical billing market. Perhaps the increased use of the internet is the most prevalent factor.

Now, more and more people are using e-commerce as it is more convenient and lets them get their tasks done without leaving the house. So why should the medical industry stay behind when everyone is benefiting from the internet? This is a golden opportunity for patients who can't leave their houses. This kind of innovation in this sector involves unique features, including the ease of paying bills from home in a single click.

What's more, is the increasing inclination of medical practices towards digitalization. The days of traditional medical practice requiring loads of manual labor are gone now. Now practices prefer digitalization to streamline their operational workflow, which is not possible otherwise. Above all, now practitioners can recover billing information instantly because of digitalization. 

Simply put, the increase in internet usage and the boost in medical digitalization are the fundamental factors driving the medical billing industry.

Time To Wrap Up

All in all, the medical billing market is highly competitive. Several high-tech medical billing platforms are out there competing to be the first choice. Besides, these platforms use tactics and strategies like mergers and acquisitions to gain a competitive advantage. Also, they launch newer technologies to get even more chances at market growth. Expanding their geographical footprint and investing thoughtfully also counts in their approach to accomplish their goals. The more amount providers spend on medical billing software, the more the industry will boost and expand.

The strategy of medical billing vendors of aggressive expansion and the change in clients' preference from traditional to online business conduction will contribute to the market growth in the long run.